We appreciate your business. So that we can best serve all our patients, please be advised of these policies.
ARRIVAL TIME Please aim to arrive 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service.
Effective January 1st, 2022 any established patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 12 hours notice will be considered a NO SHOW and charged a $30 fee and Second time will be charged a $50.00 fee. if a Third no show fails to show or cancels/reschedules an appointment with no 12 hours notice would occur the patient may be dismissed from Serene Proskin. Any new patient who fails to show for their initial visit will not be rescheduled.
CHANGING YOUR APPOINTMENT 12 hours’ notice is required to reschedule or cancel a booked appointment, except in cases of contagious illness as described below.
SICKNESS OR FAMILY EMERGENCY If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients